Shipping policy

 

Shipping policy

All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Except for pre orders and/or custom orders that might take up to 4 weeks to be shipped out from the day the order was placed.

Domestic Shipping Rates and Estimates

Right now we offer flat rate shipping to three different zones : 

Shipping option	Estimated delivery time	Price
France métropolitaine	3 to 5 business days	8,50€
Europe	5 to 10  business days	11,50€
United States	5 to 8 business days	31,20€
Rest of the world	8 to 20 business days	30€

 

International shipping

Customers outside the European Union are responsible for any customs fees, import duties, taxes, or other charges that may apply upon delivery. These are set by your country's customs authority and aren't included in your order or shipping costs. I'd recommend checking with your local customs office before ordering if you're unsure about potential fees — I want the process to be as smooth as possible for you!

Just a heads up — international shipments, especially to the USA, New Zealand, and Australia, can occasionally take up to 4 weeks to arrive due to shipping times and customs processing. Thank you so much for your patience!

United states : Import duties and taxes (tariffs) are not charged at checkout, they are not included in your shipping fees, they will be collected by Fedex either before or at the time of delivery. Artemis Yarns is not responsible for those fees, 

I love being able to combine shipping! If you've placed several orders and ended up paying separate shipping charges, just drop me an email at artemisyarns@gmail.com

I'll get those extra fees refunded for you right away.

Once your package is in the hands of the carrier, I'm unfortunately no longer able to take responsibility for its contents or value in transit. If your parcel hasn't shown up, please get in touch with your local carrier using your tracking number and they'll be able to help.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at artemisyarns@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please check our full Returns and exchanges policy here : https://www.artemisyarns.com/policies/refund-policy

In the event that your order arrives damaged in any way, please email us as soon as possible at artemisyarns@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at artemisyarns@gmail.com